West Coast Icon (“we,” “our”) sells cannabis goods that undergo third‑party laboratory testing before reaching our shelves. We stand behind every product’s integrity. California law prohibits the return of cannabis items for reasons of preference, tolerance, or change of mind. We accept returns exclusively for verified product defects.

1. ELIGIBLE CONDITIONS – TWO SCENARIOS ONLY

We process returns under two narrow conditions.

Broken seal or compromised packaging. If your delivery arrives with torn, punctured, or unsealed packaging, you qualify for replacement or refund. This includes damaged child‑resistant containers, ripped mylar bags, or compromised tamper‑evident labels. These defects affect product safety and regulatory compliance.

Failed laboratory standards. A product that fails state‑mandated testing for potency, pesticides, heavy metals, residual solvents, or microbial contamination – as confirmed by a Certificate of Analysis (COA) – warrants a full refund. We require the batch number and a photograph of the product’s labeling; we do not require your name or purchase receipt.

We do not accept returns for subjective dissatisfaction – flavour, effect intensity, or personal reaction. We do not offer exchanges for “wrong strain” or “incorrect quantity” if the order matches the confirmation SMS you received.

2. REPORTING A DEFECT – DATA‑FREE PROCESS

Customers who believe they received a defective product must contact us within 24 hours of delivery confirmation. Use any of these channels:

  • Phone: +1 442 219 6864 – speak directly or leave a message with the batch number.
  • Telegram: @Westcoasticon – send a text and an optional photo of the packaging.
  • Email: returns@westcoasticon.com – attach the COA label photo; we will reply without storing your address.

Our representative will ask for the product SKU, the batch number printed on the label, and the delivery date. We do not ask for your full name, email address, or phone number – though you may provide a callback number voluntarily. We log none of these details in any persistent system. The conversation exists for the duration of the interaction; after we resolve the claim, we delete all records.

We trust your claim on its merits, not on your identity.

3. RESOLUTION OPTIONS – THREE PATHS

Once we verify the defect – through the batch number and our internal inventory records – we offer three remedies.

Replacement. We dispatch an identical product from the same batch (if available) or the closest equivalent. Delivery occurs at no additional cost.

Store credit. We issue a credit code redeemable on our Site. The code has no expiration date and requires no account creation – simply enter it at checkout.

Refund. We reverse the charge through your payment processor. Refunds appear on your statement within 3 to 5 business days, depending on your bank. We do not retain your payment token or any identifying information after initiating the reversal.

You choose the remedy. We execute it without requiring a signature, return shipping, or physical product pickup – we trust your report and discard the defective item.

4. NO PHYSICAL RETURNS – DO NOT MAIL PRODUCT BACK

California regulations prohibit receiving returned cannabis products due to chain‑of‑custody risks. We do not accept physical returns by mail or courier. If we request disposal, we provide specific instructions – generally, you destroy the product safely and send us a photograph of the destroyed packaging. This step applies only to high‑value claims exceeding $200.

For standard claims, no further action from you is required after our initial verification.

5. LIMITATION OF LIABILITY – REASONABLE CAP

Our liability for any single defective product does not exceed the original purchase price you paid. This cap applies regardless of the remedy you select. We do not reimburse indirect costs – lost time, transportation, or secondary medical expenses. State law expressly permits this limitation for cannabis retailers.

6. FRAUD PREVENTION – WITHOUT TARGETING HONEST CUSTOMERS

We maintain internal batch‑tracking records through Metrc. These records contain product identifiers but no customer data. When you report a defect, we cross‑reference the batch number against our sales logs – which show only the total quantity sold, not buyer identities. This allows us to verify whether the batch was legitimately sold on that date.

Abusive or repeated claims from the same phone number may trigger a review. In such cases, we may require a photograph of the label and a timestamped video showing the packaging before opening. We have never needed to enforce this clause; we retain it solely as a deterrent.

7. EXCEPTIONS – DELIVERY ERRORS

If you receive the wrong product entirely – different SKU, different quantity, or missing items – treat this as a defect claim. We will expedite a correction without requiring a return of the incorrect order. You may keep or dispose of the erroneous items as you see fit.

8. CHANGES TO THIS POLICY – CLEAR NOTICE

We may revise this Returns Policy at any time. Revisions become effective immediately upon posting to this page. Material changes – such as altering eligible conditions or resolution options – will be indicated by a prominent notice on our homepage for 30 days. Because we store no user data, we cannot send individual updates; check this page before each purchase.

9. CONTACT – WE RESOLVE, WE FORGET

West Coast Icon
Phone: +1 442 219 6864
Telegram: @Westcoasticon
Email: contact@westcoasticon.com

Every return request receives a response within 2 business hours during operating windows. We resolve 98% of claims within one working day. Your case file – if any – vanishes after our final email or call.