West Coast Icon (“we,” “our”) delivers cannabis products to eligible California addresses through a licensed, bonded delivery partner. Our shipping protocol prioritises two principles above all else: absolute discretion and ephemeral data handling. Your package arrives unidentifiable. Your address disappears from our systems the moment we dispatch your order.

1. SERVICE AREA – WHERE WE DELIVER

We deliver to residential and commercial addresses within our designated service zones, which currently cover San Diego County and select adjacent municipalities. Our delivery partner provides real‑time coverage verification during checkout. If your postal code falls outside our current zone, the checkout process will notify you instantly – we do not store your address for future notifications because we store nothing.

We do not ship via postal mail, courier services, or any carrier that handles general freight. All deliveries occur through a specialised, licensed fleet that complies with California Department of Cannabis Control transport regulations.

2. DISCREET PACKAGING – OUR CORE COMMITMENT

Every order leaves our facility in a plain, unmarked corrugated box or padded mailer. No exterior element reveals the contents:

  • No cannabis‑related logos, text, or imagery appear on the outer surface.
  • Return address lists a generic business name (“WCI Fulfillment”) and a non‑descriptive street address – no reference to “dispensary,” “cannabis,” or “THC.”
  • Tape is clear or plain brown; no branded tape with identifiable marks.
  • Box dimensions vary but never exceed standard retail sizes; we avoid oversized packages that draw attention.
  • Internal packaging includes odour‑proof, heat‑sealed Mylar bags to contain any scent leakage.

Our delivery partner receives explicit instructions to handle every package as a standard e‑commerce shipment. Drivers do not announce “cannabis delivery” at the doorstep; they simply hand over the package and request a signature only if required for age verification.

We treat your privacy as seriously as we treat product quality.

3. ORDER PROCESSING AND DISPATCH – SAME‑DAY FOR EARLY ORDERS

We process orders placed before 2:00 PM local time on the same business day. Orders placed after that window dispatch the following morning. During high‑volume periods or state‑mandated inventory audits, processing may extend to 24 hours – we communicate any delay through your order reference SMS (our only point of contact, which we do not store after delivery).

Dispatch occurs through our fulfilment centre’s secure handoff to the delivery partner. We transmit your address and phone number via an encrypted API call that our logs never record. The partner’s system confirms receipt; our middleware drops the payload immediately.

4. DELIVERY TIMEFRAMES – PREDICTABLE WINDOWS

Standard deliveries occur within 2 to 4 hours of dispatch for most urban areas. Rural locations may extend to 6 hours. Customers receive an SMS with a 30‑minute arrival window approximately 15 minutes before the driver departs. That SMS contains a temporary tracking link – active only for the duration of the trip, then permanently deactivated.

We do not offer expedited shipping options because our standard window already meets or exceeds industry benchmarks. We do not offer international or interstate shipping due to federal restrictions.

5. DELIVERY ATTEMPTS AND FAILURE – PROTECTING YOUR TIME

Drivers make up to two delivery attempts per order. If the first attempt fails – no answer, no valid ID present – the driver will contact you via the phone number you provided. If they cannot reach you, they will hold the package at the local depot and attempt a second delivery the following day.

After two failed attempts, we cancel the order and issue a full refund. We do not store your address or phone number for future reattempts beyond these two tries – the partner’s system purges the data after the second failure.

For pickup orders, our store holds your item for 72 hours from the scheduled pickup time. After that window, we restock the product and issue a refund. No personal identification is recorded during the pickup process – only a visual check of your ID at the counter.

6. SIGNATURE AND AGE VERIFICATION – MINIMAL AND OFFLINE

State law requires a signature and age confirmation upon delivery for all cannabis products. Our driver carries a portable scanner that reads the barcode on your government‑issued ID. The scanner performs an offline verification – it does not transmit or store your ID data. The scanner then generates a one‑time confirmation code that the driver enters into the delivery system; that code links to the order reference, not to your identity.

If you prefer to receive the package without face‑to‑face interaction, you may designate an adult (21+) at the delivery address to accept on your behalf. That person must present valid ID. The process remains equally ephemeral.

7. DAMAGED OR LOST PACKAGES – RARE, BUT COVERED

In the unlikely event that your package arrives with visible damage – crushed box, torn outer layer – you may refuse acceptance at the doorstep. The driver will return the package to our fulfilment centre, and we will dispatch a replacement immediately. If the package is lost in transit – a scenario we have not experienced in over 800 deliveries – we will initiate a full refund or replacement after 48 hours of non‑delivery.

Report any shipping issue using the same channels as our returns policy. We do not require your name or order history; the batch number and delivery date suffice for us to verify and act.

8. SHIPPING COSTS – TRANSPARENT AND FLAT

We charge a flat shipping fee of $5.99 for all standard deliveries within our service zone. This fee covers fuel, driver compensation, and the specialised packaging materials. We do not add surcharges for distance or order size. Orders over $150 qualify for free delivery – automatically applied at checkout.

We never adjust shipping fees based on customer behaviour because we have no customer data to analyse.

9. STATE AND LOCAL COMPLIANCE – ALIGNED WITH DCC RULES

All deliveries comply with California Code of Regulations, Title 16, Division 42, which governs cannabis transportation. Our partner holds a valid transport license and maintains daily logs of route, weight, and product SKUs – logs that contain no customer names or addresses, as required by our contract. We audit these logs quarterly to ensure zero identifiers remain.

10. CHANGES TO THIS POLICY – NOTIFICATION WITHOUT DATA

We may update this Shipping Policy to reflect new service areas, fee adjustments, or regulatory changes. Revisions appear here with a new date. Because we have no customer contact list, we cannot send individual alerts; we encourage you to review this page before each order.

11. CONTACT – SHIPPING QUESTIONS, NO PERMANENT RECORD

West Coast Icon
Phone: +1 442 219 6864
Telegram: @Westcoasticon
Email: contact@westcoasticon.com

We resolve shipping inquiries within one hour during business hours. Our reply deletes itself after we send it – we do not archive correspondence.